IvyArcIvyArc

Privacy Policy

Last updated: 25 June 2026

1. Who We Are

IvyArc (operated by IvyArc (Pty) Ltd) is a horse racing data analytics platform based in Johannesburg, South Africa. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Our Information Officer can be contacted via a DM on X.

2. Information We Collect

  • Account information: name, email address, and username when you register for free membership
  • Usage data: pages visited, features used, and racecards viewed
  • Device information: browser type, operating system, and IP address
  • Cookie data: see our Cookie Policy for details
  • Geolocation: approximate location from IP address for regional content

3. How We Use Your Information

  • To provide and maintain the platform and its features
  • To enable community features, private messaging, and user profiles
  • To personalise content and show relevant advertisements
  • To analyse usage patterns and improve our services
  • To enforce parental controls and safety features
  • To comply with legal obligations under South African law

4. Lawful Basis for Processing (POPIA)

  • Consent: where you have freely given specific, informed consent
  • Contractual necessity: processing necessary to provide the services you requested
  • Legitimate interest: for analytics, security, and improvement of the platform
  • Legal obligation: where required by South African law

5. Data Sharing

We do not sell your personal information. We may share data with service providers (hosting, analytics, email) who process data on our behalf under written agreements, and with legal authorities when required by law.

6. Your Rights Under POPIA

  • Right to access the personal information we hold about you
  • Right to correct inaccurate or incomplete information
  • Right to deletion of your information (subject to legal retention requirements)
  • Right to object to processing of your information
  • Right to withdraw consent at any time
  • Right to lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, send us a DM on X. We will respond within 30 days as required by POPIA.

7. Children's Privacy & Parental Controls

We are committed to protecting the privacy of minors. If you are under 18, you must have parental consent to create an account. Parents or guardians may request access to or deletion of their child's information by contacting us.

8. Contact & Complaints

X (Twitter): @IvyArcProtocols

IvyArc (Pty) Ltd, Johannesburg, South Africa

You may also lodge a complaint with the Information Regulator of South Africa.